How to Request Your Health Care Records

If you would like to obtain a copy of your medical records, please follow these steps:

1. Visit Our Facility:  
Come to our location in person. We require that all requests be made onsite to protect your privacy and ensure proper verification.

2. Bring Your Identification:  
Please bring a valid driver’s license or another government-issued photo ID. This helps us confirm your identity before releasing any medical information.

3. Complete a Medical Release Form:  
At the facility, you will need to fill out and sign a medical records release form. This form authorizes the release of your health information and ensures compliance with privacy laws.

4. Receive Your Records:  
Once the form is completed, a copy of your medical records will be printed and provided to you onsite.

If you have questions about the process or need additional assistance, please contact our office prior to your visit.

Health Care Regulation Contact Information (REGION 3-Dallas County)

Email: HFC.Arlington@hhs.texas.gov 
CLIA Email: CLIA.Arlington@hhs.texas.gov

Address:

Texas Health and Human Services Commission 
1301 South Bowen, Ste. 200 
Arlington, Texas 76013

File a Complain

To file a complaint with the Texas Attorney General’s Consumer Protection Program, please visit the link below and follow the instructions provided:  
https://www.texasattorneygeneral.gov/consumer-protection/health-care